The Officer, IT is mainly responsible for maintaining and monitoring computer and network systems of Modon. Installing and configuring computer systems, diagnosing hardware and software faults and solving technical problems are also core duties to the IT support officers

Install and update operating systems and related company’s software.
Diagnose software, hardware, network errors, and solve the issues in the shortest period.
Install, configure and troubleshoot all technology related devices; printers, scanners, desk phones…etc.
Troubleshoot viruses and malwares.
Assist Modon’s end users in person and remotely when needed.
Monitor data center facility and the processing of critical systems/servers.
Document and report all necessary activities to IT manager.
Ensure to perform the required imaging and backup on regular basis to maintain the data from being lost or damaged by any means.
Support and liaise vendors for hardware or software fixes

Bachelor’s degree in IT, Computer Science or equivalent
Ability to work overtime, including holidays and weekends, as scheduled
Basic knowledge in at least three of the following
End-user computer device hardware
Common 'off the shelf' software
End-point security technologies
Device networking (LAN, WAN, Wi-Fi), Active Directory and Group Policy
Mobility and remote access technologies
Virtualization technologies
General understanding of infrastructure design, development and deployment
Certifications/accreditations in IT is a plus
Previous GCC experience is a plus
Able to respond to IT emergencies 24/7
Ability to communicate in an effective manner with others both verbally and written.
Strong technical expertise and investigation skills
Strong project management skills
Good working level of knowledge and expertise with standard concepts, practices, and procedures of software development.